Return & Refund Policy

Effective Date: July 2026

At Breeze Beauty Soaps, every product is handcrafted in small batches with care, quality ingredients, and attention to detail. Because our soaps and skincare products are personal care items, we have the following return policy to protect the health and safety of all of our customers.

Returns

Due to the nature of our products, we are unable to accept returns or exchanges on any opened or used soaps, bath products, or other personal care items.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery so we can make it right.

To request assistance, please email:

abbysgm10@gmail.com

Include:

Your order number
A brief description of the issue
Photos of the damaged or incorrect item(s) and packaging

Refunds

Refunds are considered on a case-by-case basis for:

Products damaged during shipping
Incorrect items received
Missing items from your order

If your refund is approved, it will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund.

Exchanges

We do not offer exchanges for:

Fragrance preference
Color variation
Natural imperfections
Personal preference after use

Because each bar is handcrafted, slight variations in color, design, weight, and appearance are normal and make every bar unique.

Cancellations

Orders may be canceled within 2 hours of purchase, provided they have not entered production or shipped.

Once an order has been processed or shipped, it cannot be canceled.

Subscription Orders

Subscription orders may be canceled or modified at any time before your next billing date.

Once a subscription order has been processed or shipped, that month's order cannot be refunded. Changes will apply to future shipments.

Allergies & Ingredient Responsibility

Please review the ingredient list for each product before purchasing.

While our products are made with high-quality ingredients, every person's skin is different. Breeze Beauty Soaps is not responsible for allergic reactions or sensitivities. If irritation occurs, discontinue use immediately.

Shipping Issues

Once a package has been delivered by the shipping carrier, Breeze Beauty Soaps is not responsible for lost, stolen, or delayed packages. If you experience a shipping issue, we will gladly assist you in filing a claim with the carrier whenever possible.